Overview
Plain-language summary: ProService Nexus collects information you provide when submitting a service request. We use that information to process your request and connect you with relevant service professionals. We do not sell your personal information.
ProService Nexus ("ProService Nexus," "we," "us," or "our") operates as a home services request platform located at ProServiceNexus.com. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or submit a service request through our platform.
By using our website or submitting a request, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our platform.
Information We Collect
We collect information in the following ways:
Information You Provide Directly
When you submit a service request or otherwise interact with our platform, you may provide:
- Your first and last name
- Your email address
- Your zip code or general location information
- The service category you are requesting help with
- A description of your service need or home issue
- Any other information you choose to include in your request submission
Information Collected Automatically
When you visit our website, we may automatically collect certain technical information, including:
- Your IP address and general geographic region
- Browser type and version
- Device type and operating system
- Pages visited and time spent on the site
- Referring URLs and click activity
This information is collected through standard server logs and analytics tools and is used to improve site performance and understand how visitors use our platform.
How We Use Your Information
We use the information we collect for the following purposes:
- To receive, review, and process your service request
- To connect you with service professionals relevant to your stated need and location
- To communicate with you about the status of your request or next steps
- To respond to questions, inquiries, or follow-up communications
- To improve the functionality, content, and usability of our website
- To monitor platform activity and detect or prevent fraudulent or abusive use
- To comply with applicable legal obligations
We do not use your information for unrelated marketing purposes without your consent.
Data Security
We take reasonable technical and organizational steps to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. These measures include the use of industry-standard encryption, access controls, and secure data storage practices.
However, no method of data transmission or storage over the internet is completely secure. While we work to protect your information, we cannot guarantee absolute security. You submit information to our platform at your own risk.
If you have reason to believe that your interaction with us is no longer secure, please discontinue use of the platform and contact us promptly.
Your Rights & Choices
Depending on your state of residence, you may have certain rights regarding your personal information, which may include:
- The right to request access to the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your personal information, subject to certain legal exceptions
- The right to opt out of certain data sharing for targeted advertising purposes
To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to verified requests within the timeframe required by applicable law.
We will not discriminate against you for exercising your privacy rights.
Third-Party Links
Our website may contain links to third-party websites or resources. These links are provided for convenience only. ProService Nexus does not control these third-party sites and is not responsible for their content, privacy practices, or terms of use.
We encourage you to review the privacy policies of any third-party sites you visit through links on our platform.
Children's Privacy
Our platform is intended for use by adults, and we do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us and we will take steps to delete that information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of our platform after any changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, you may contact us through our website.
Questions About This Policy?
Use our website contact form or service request form to reach our team. We're committed to responding to privacy-related inquiries in a timely manner.
Contact Us